Open the Xfinity My Account app on your mobile device and sign in with your Xfinity ID and password. On the Services tab, tap the Troubleshoot button in the Flex section. Note: You can also go to the Devices tab by tapping the Troubleshoot button after selecting the Flex streaming TV Box you’re trying to fix. We’ll walk you through ...The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send itAre you having trouble with your Whirlpool ice maker and need to remove it for repair or replacement? Removing an ice maker may seem like a simple task, but there are common mistak...1 Message. Monday, August 28th, 2023 6:41 PM. XiD-C not connecting. I have a new XiD-C box and tried installing yesterday. It loaded, but the picture was frozen …6 comments. Best. AutoModerator • 1 yr. ago. We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, …Mar 12, 2022 ... From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. Type your message in the text area that appears at the...Oct 27, 2022 · • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list • - An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it About a month ago get a letter from Comcast saying I’m eligible for a FREE upgrade to equipment. Have to drive to the Xfinity store since FREE really isn’t free if you want them delivered. Install new equipment and have had 3 episodes, service calls since. ... There are way too many problems with these comcast boxes. I have exchanged 2 …Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Aug 23, 2020 · Since you’re in apartment you’re going to need a tech out, either your disconnected outside or inside your apartment. The previous tenant may have had a different provider Same here, trying to register a new sure signal. Sorry – there seems to be a problem. Something went wrong, sorry. Our techs are working hard to get it sorted - so please pop back later. - [2k1] I spoke to Live Chat, who phoned me on my home phone (no signal on my mobile - hence the need for SS). They then said …Hey there! Welcome to Just Answer, an independent, paid-support site. Sorry to hear you're having problems, my name is ***** ***** I'm going to do everything I can to help you with this situation. RDK03036 means the satellite (smaller X1 boxes) can't talk to the main DVR box. With your TV set to the input …Learn how to address the X1 Error Code: RDK — 03032.Comcast's RISE program offers Baltimore small businesses a lifeline with $5,000 grants, tech makeovers, and marketing resources. Comcast has announced a new wave of 100 comprehensi...Jan 26, 2024 · Using a tool to tighten the connections can bend the internal wiring and cause signal issues, so we always recommend tightening them by hand. My main X1 box is working fine, all of the other smaller set top boxes have an RDK-03036 code “sorry there seems to be some trouble”. I have restarted the gateway, power cycled the main x1 box and ... Are you tired of dealing with your cable and internet provider over the phone or online? Do you have questions about your Xfinity services that you can’t seem to find answers to? I...Hi there u/Rast1911, I am sorry to hear that your TV box is not working. I am happy to take a look at your service and see what is going and to see what I can do to fix the issue. ... Seems to be an issue w Comcast and people moving their existing service to a new home. He's gonna check at the office tomorrow for me. I'll reply … Learn how to address the X1 Error Code: RDK — 03032. Mar 2, 2022 ... Kitchen and bedroom tvs are fine but main living room xfinity tells me there is problem connecting to internet. ... There seems to be a pairing ...Low-income families can potentially get two months of free internet from Comcast in response to the coronavirus outbreak. Low-income families can potentially get two months of free...• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list • - An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send itSelect Try Again on-screen. If this doesn't work: Check that all TV connections are tight. Make sure the TV Box hasn't been moved and is in a position to receive a WiFi signal. Unplug the TV Box for one to two minutes and then plug it in again. If that doesn't work, try restarting. Say, “Restart TV Box” into your Xfinity Voice Remote. Learn about X1 error code XRE-03040. Common solutions. Ensure that the connections are tight, if applicable. Power cycle the TV Box by unplugging it for 1-2 minutes and plugging it back in. If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable. There is no light now.) My other cable boxes and TVs are working fine. One X-1, one small cable box, one a bit larger HD box. I cannot reach Comcast Support. For three days, they tell me that there is an outage in the area and they cannot help me. But that's far away and does not affect my TVs. Thanks.Are you experiencing trouble signing in to your Comcast internet email account? Don’t worry, you’re not alone. Many users encounter issues when trying to access their Comcast email...I picked up my Xfinity modem yesterday and am also having this issue. I agree with other customers that the Xfinity site and app seems to be full of errors, which is very frustrating. I sincerely wish there was another way to activate my devices other than the app since it appears to be useless.We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant.You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support.I am a bot, and this action was performed automatically.• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near …Jun 24, 2023 · Errors magically disappeared and X1 TV service started working! Worked for 10 days with no problems….but now the problem has returned. No TV….”Sorry there seems to be some trouble”. Never had any Xfinity response on this forum. And I pay $252/month for 185 channels I can’t watch! What a bargain!!!…..NOT. To reset your Comcast cable box, first open the Xfinity My Account app on your smart device. Under the Overview Menu, you will find the TV option. Select the device you need to troubleshoot and ...Apr 5, 2020 ... Sorry for the experience you're having with ... some freezing on one of the TVs now today ... trouble but with the kids being bored out of ...Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. If you have questions about your services, we're here to answer them. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit …We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. I am a bot, and this action was performed …Learn how to resolve X1 error code XRE-00110.Xfinity makes it pretty easy to find out if there is an outage in your area; ... Where is a reset button on the Xfinity TV box? Some models of the Xfinity TV box will have the reset button on the back. Use a pointed non-metallic object so that you can press and hold the button to reset it. Categories How-To-Guides, Receivers, Set Top Box, …The latest sign that massive internet service providers are susceptible to failures in physical infrastructure. A cut in a fiber line from one of Comcast’s network partners has cau...Are you having trouble logging into your Xfinity Connect email account? Don’t worry, you’re not alone. Sometimes, users experience login issues when trying to access their Xfinity ...There are several reports of this on this forum, and elsewhere. This is not a cable issue (cables are tight and were swap-checked), this is not a hardware issue (happens on all of my boxes at different times, and happens to other users even after hardware replacement),, this has not been remedied by a signal refresh, this is most …The Xfinity app when attempting to login after putting in a correct user name and password (double checked on the browser) brings up.Press the power button of the internet provider and hold it for a minimum of 30 seconds. You can now reconnect all the cables to their respective slots, then allow the connection to be re-established again. Turn on your television and try to stream again. Check if the RDK-03003 is still showing.Mar 19, 2022 · The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line; Type your message in the text area near the bottom of the window; Press Enter to send it Sep 21, 2021 ... (2) techs have come out and both said that my signal is "tanked" (to use their language). They say that the recently installed cable running ...Amazon will be your middleman so you'll never have to buy directly from Comcast directly again. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and i...Aug 1, 2023 ... My second X1 box in a week will not boot up. Stuck on "Welcome" for a number of minutes, then "Sorry, there seems to be some trouble" ...A few days ago 3 of my devices stopped connecting to WiFi at the same time, while my other devices are fine. When it tries to connect it returns an “Unable to join the network - This network is operating on Wi-Fi channels in use by other nearby networks.Restarting your wireless router may allow it to …Sep 9, 2021 ... Xfinity is evaluating some means of enabling the user to examine their active logged-in devices, and terminate the logins explicitly, in a self- ...I recently noticed a one time charge for $100 "Residential Trouble Call" on my most recent bill. My internet speed package increased from 100 Mb/s to 200Mb/s, but for a few months I was not seeing the speed increase. I called in to support, and they suggested a technician come to my house to resolve the issue."Something’s not working. Sorry about that. We’ll have this fixed shortly so please try again later. RDK-03036." Common solutions. Ensure that the connections are tight, if …Hey there! Welcome to Just Answer, an independent, paid-support site. Sorry to hear you're having problems, my name is ***** ***** I'm going to do everything I can to help you with this situation. RDK03036 means the satellite (smaller X1 boxes) can't talk to the main DVR box. With your TV set to the input …I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.Hi there u/Rast1911, I am sorry to hear that your TV box is not working. I am happy to take a look at your service and see what is going and to see what I can do to fix the issue. ... Seems to be an issue w Comcast and people moving their existing service to a new home. He's gonna check at the office tomorrow for me. I'll reply …@tlashongreen Hi dear user, we are sorry for any inconvenience you're experiencing.Our teams are working on resolving this issue and a fix will be implemented in an upcoming release. In the meantime, please try fast forwarding by pressing right on the control pad until video playback begins as a w orkaround. …Says sorry we’re having some trouble please tighten your cable connections then restart your tv box , which can often fix the problem . Restart. Code RDK-03036. Technician's Assistant: Does your network appear in the WiFi list on your TV? Talked to cable provider wasn't much of a help.6 days ago. Every time I leave the US, Outlook stops working for Xfinity (comcast.net) on both my Windows 10 laptop and my Android phone. Every time. My other email accounts continue to work but Xfinity says incorrect. (connect.xfinity.com works so I know I've got the password right) I've changed my password, tried port 587, deleted the …Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Go to the WiFi settings on your WiFi-enabled device and select the Network Name from the list of available networks. Enter the password when prompted. If you're prompted to enter a PIN instead of a password, click the Connect Using a Security Key link to enter the password in the Security Key field. Connect through an Ethernet cable Plug the ... • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near …Aug 23, 2020 · Since you’re in apartment you’re going to need a tech out, either your disconnected outside or inside your apartment. The previous tenant may have had a different provider Are you having trouble with your Whirlpool ice maker and need to remove it for repair or replacement? Removing an ice maker may seem like a simple task, but there are common mistak...Sep 21, 2021 ... (2) techs have come out and both said that my signal is "tanked" (to use their language). They say that the recently installed cable running ...The first thing you should do when troubleshooting any Xfinity equipment is check if all of the connections going to the equipment are proper. Plug in the connectors, …There are several reports of this on this forum, and elsewhere. This is not a cable issue (cables are tight and were swap-checked), this is not a hardware issue (happens on all of my boxes at different times, and happens to other users even after hardware replacement),, this has not been remedied by a signal refresh, this is most …There was an update to the NBC Sports app yesterday on the Roku. Now I’m getting a message that says the content is not available for wave broadband customers. This seems to be an accurate because I can login with my cable credentials on my phone or on my laptop and the streaming live sports content …It says sorry we're having some trouble please tighten your cable connections then restart your tv box , which can often fix the problem . Restart. Code RDK-03036 …Select Try Again on-screen. Ensure all of your TV connections are still tight, if applicable. Power cycle the TV Box by unplugging it for one to two minutes and then plugging it back in. If you can't power cycle the TV Box, try restarting it by saying, “Restart TV Box” into your Xfinity Voice Remote or holding down the power …May 3, 2020 · Says sorry we’re having some trouble please tighten your cable connections then restart your tv box , which can often fix the problem . Restart. Code RDK-03036. Technician's Assistant: Does your network appear in the WiFi list on your TV? Talked to cable provider wasn't much of a help. Aug 28, 2023 · It's a bummer to hear about the trouble with your new cable box. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken outside of checking the cables and reboot? Aug 28, 2023 · It's a bummer to hear about the trouble with your new cable box. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken outside of checking the cables and reboot? I'm able to log in to Xfinity from the web browser, but the following errors pops up when I try to sign in on the xfinity app. “Sorry, We’re Having Some Trouble” I've …Says sorry we’re having some trouble please tighten your cable connections then restart your tv box , which can often fix the problem . Restart. Code RDK-03036. Technician's Assistant: Does your network appear in the WiFi list on your TV? Talked to cable provider wasn't much of a help.Since you’re in apartment you’re going to need a tech out, either your disconnected outside or inside your apartment. The previous tenant may have had a different providerJan 26, 2024 · Using a tool to tighten the connections can bend the internal wiring and cause signal issues, so we always recommend tightening them by hand. My main X1 box is working fine, all of the other smaller set top boxes have an RDK-03036 code “sorry there seems to be some trouble”. I have restarted the gateway, power cycled the main x1 box and ... Ensure cable connections are tightly secured. Unplug TV Box from electrical outlet. Wait 10 seconds, then plug back in to restart. For more information, please ...This article provides instructions on what to do if you are receiving the XRE-00088 "Sorry, we're having some trouble" error on your TV. When this error occurs, you will see the …Aug 23, 2020 ... Additionally, the wireless restart available on the app doesn't seem to actually restart the box. I don't know what else to do. Question.The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it (Credit to …Sep 4, 2022 · Cannot sign in to app, keep saying sorry, we’re having some trouble. Phone call does not work, no live chat agent. Question • Dec 29, 2020 ... Hi there! I'd be glad to ensure that this ... Received message that "We are having some trouble . . ... In each case, the boot up process got the "&n...Arriving home in CT the DVR list magically reapoeared on my Windows Laptop as well and I was able to select and watch a saved recording. While that issue seems to have been resolved by some update, there is still random freezing on a very strong broadband connection. However it seems to recover …Jul 16, 2020 · New TV customer, had box delivered today. Connected coax cable from the wall to splitter that came with equipment, then one coax from splitter to X1 box and another coax from splitter to cable mod... 1. 5 comments. Best. AutoModerator • 1 yr. ago •. We have made changes to keep employees safe so response and call times may be longer than usual. For immediate …Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Feb 9, 2022 ... I wish there was some alternative to Xfinity. They really just don't care. 2 years ago. 0. U · user_63e2a5. 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mattingly funeral leonardtownApr 5, 2020 · It’s going to boil down to 3 things because it’s affecting all of the satellite boxes. Assuming all connections are the same and boxes haven’t been moved around, Things to try. 1. The gateway is interfering with moca. Unplug the modem completely and restart the boxes. Moca light on the gateway should be off. Are you having trouble connecting your wireless printer to your Mac? Don’t worry, it’s not as difficult as it may seem. With a few simple steps, you can have your printer up and ru...Customers in the Kansas City area should be compensated for not being able to watch the Kansas City Chief's on Sunday Night Football. Horrible service by Comcast Xfinity. We’ve addressed the issue that was affecting some customers’ Xfinity TV services. Check to see if you’re back up and running.It’s easy to take your mobility for granted. So, if you’re experiencing trouble walking due to injury or advanced age, the sudden loss of independence can seem devastating. You don...To reset your Comcast cable box, first open the Xfinity My Account app on your smart device. Under the Overview Menu, you will find the TV option. Select the device you need to troubleshoot and ...Dec 26, 2022 · Some Xfinity X1 cable boxes have a physical reset button on the back that will let you factory reset it to fix most issues. Check the back of the cable box for a button labeled reset, and press and hold it down with a pointed non-metallic object for at least 10 seconds. The first thing you should do when troubleshooting any Xfinity equipment is check if all of the connections going to the equipment are proper. Plug in the connectors, …Jun 19, 2020 · My original service is internet with one TV. I connected an existing coax cable that was used for DirecTV to Xfinity modem for TV. The original Xfinity TV installation works fine. Ordered and recieved two new X1 TV boxes and using the working/existing coax, I am unable to activate the new boxes. Purchase and installed the above splitter/amp. Nov 8, 2022 · I have done restart unplug modem unplug cable box unplug TV wait plug in turn on nothing's happening the technician is supposed to come tomorrow it seems like there's a problem with the signal coming to the Box continuously we had a technician in September earlier in the year we had problems with the boxes and the cable not working so I don't ... I just got the equipment on Wednesday and since Wednesday I've been trying to connect they keep sending me to this link I go through the whole procedure to activate the system I get it message on the screen telling me that everything is not tight and we have tightened it four times and I'm trying to get my Wi-Fi on I mean I have children …Click the direct message icon. Click the "New message" (pencil and paper) icon. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window.About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages.• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list • - An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send itI am trying to set up my Xfinity gateway device but I can’t log into the Xfinity app to activate it Skip ... Getting "Sorry We're Having Some Trouble Error". ... Question • Updated 1 year ago. 38. 1. 0. 2. CCChelseaA +13 more. Problem Solver • 637 Messages. 1 year ago. Hello there! Thank you for reaching out!We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I am a bot, and this action was performed …I picked up a alternate box from the store and installed. Same issue and again used trouble shooter to help The trouble shooter started by resetting my modem than performed a system refresh. The small box as usual did not reset just the main box. THe online trouble shooter directed me to voice support.You have been blocked from sending to the Comcast network because we have determined that you are sending email from a dynamic/residential IP address within the Comcast domain. Comcast does not allow subscribers to send email from email servers other than smtp.comcast.net. I don't believe my email is originating from …In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window; Press Enter to send it. An official employee, such as myself or whoever is first available, will …Low-income families can potentially get two months of free internet from Comcast in response to the coronavirus outbreak. Low-income families can potentially get two months of free...Apr 5, 2020 ... Sorry for the experience you're having with ... some freezing on one of the TVs now today ... trouble but with the kids being bored out of ...It’s going to boil down to 3 things because it’s affecting all of the satellite boxes. Assuming all connections are the same and boxes haven’t been moved around, Things to try. 1. The gateway is interfering with moca. Unplug the modem completely and restart the boxes. Moca light on the gateway should be off.Aug 23, 2020 ... Additionally, the wireless restart available on the app doesn't seem to actually restart the box. I don't know what else to do. Question.Dear Hubs, I am sorry. That more often than not, my hairy legs resemble a tiger’s back. That most days you see me in gym clothes, a.k.a. my stay-at-home mom... Edit Your ...I'm sorry to hear you're having issues with your Xfinity app, but you have definitely come to the right place for assistance. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look …I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.Sep 9, 2021 ... Xfinity is evaluating some means of enabling the user to examine their active logged-in devices, and terminate the logins explicitly, in a self- ...Hello thank you so much for taking the time to reach out to us on our Xfinity Community Forum. I'm very sorry to hear about the trouble viewing your account details once you log into the Xfinity My Account. This may happen if you are logging in with a non-primary username. Have you checked to ensure that you …Sep 9, 2021 ... Xfinity is evaluating some means of enabling the user to examine their active logged-in devices, and terminate the logins explicitly, in a self- ...Sep 4, 2022 · Cannot sign in to app, keep saying sorry, we’re having some trouble. Phone call does not work, no live chat agent. Question • Comcast is hiring 5,500 new customer service agents to fix its dismal customer service. Wouldn't it make more sense for Comcast to eliminate many of the frustrations that cause sub...I did see in some other articles online that an incorrectly provisioned modem can cause this ... Thank you for reaching out to Xfinity Support. I'm sorry to hear you are having issues with the Xfinity Stream ... Hey there, @mtnlvr00! I'm sorry to hear that you're having similar issues using the Xfinity Stream app on your personal ...To resolve this issue, you may need to try the following: Ensure cable connections are tightly secured. Unplug TV Box from electrical outlet. Wait 10 seconds, then plug back in to …Comcast Digital Voice or the new XFINITY Voice phone services can be used to send and receive faxes for your home business or personal needs. Comcast Digital Voice also provides ca...Are you having trouble with your Whirlpool ice maker and need to remove it for repair or replacement? Removing an ice maker may seem like a simple task, but there are common mistak...Aug 28, 2023 · It's a bummer to hear about the trouble with your new cable box. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken outside of checking the cables and reboot? Is there are way to reset this issue ... Visitor • 3 Messages. Wednesday, October 12th, 2022 8:10 PM. Closed. XFI App continues to say sorry we're having some trouble please contact us at 1-800-xfinity. Try to login ... @XfinityRaul I can access the myxfinity app and the website but the xfinity app i cannot it pops up the loading ...To reset your Comcast cable box, first open the Xfinity My Account app on your smart device. Under the Overview Menu, you will find the TV option. Select the device you need to troubleshoot and ...Aug 1, 2023 ... My second X1 box in a week will not boot up. Stuck on "Welcome" for a number of minutes, then "Sorry, there seems to be some trouble" ...Aug 1, 2023 · Sorry to hear about that, I can imagine your frustration and I'd be happy to help see what's going on. Could you private message me with your full name and address so we can get started? 0 Customers in the Kansas City area should be compensated for not being able to watch the Kansas City Chief's on Sunday Night Football. Horrible service by Comcast Xfinity. We’ve addressed the issue that was affecting some customers’ Xfinity TV services. Check to see if you’re back up and running. Go to the WiFi settings on your WiFi-enabled device and select the Network Name from the list of available networks. Enter the password when prompted. If you're prompted to enter a PIN instead of a password, click the Connect Using a Security Key link to enter the password in the Security Key field. Connect through an Ethernet cable Plug the ... Jul 24, 2022 · • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it Very easy to reach the maximum number allowed (2). Tier 3 support is dealing with a certain unspecified volume of calls on this issue. Xfinity is evaluating some means of enabling the user to examine their active logged-in devices, and terminate the logins explicitly, in a self-serve fashion.Hi there, @user_4e4771.Welcome to Xfinity. Thanks for participating in our forums. We can help get you started if you're still having issues logging into the app.Jul 16, 2020 · New TV customer, had box delivered today. Connected coax cable from the wall to splitter that came with equipment, then one coax from splitter to X1 box and another coax from splitter to cable mod... Click the "New message" (pencil and paper) icon. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window. Press Enter to send it.Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Says sorry we’re having some trouble please tighten your cable connections then restart your tv box , which can often fix the problem . Restart. Code RDK-03036. Technician's Assistant: Does your network appear in the WiFi list on your TV? Talked to cable provider wasn't much of a help.Comcast Center is a walk-in customer service center that provides customers with support and assistance for their Comcast products and services. 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